Billing and payment processing
Isoline Digital Ventures LLC, trading as Masque, operates masque.chat. Card payments on Masque are processed by an authorized sales agent rather than by Masque directly, so the agent is the merchant of record for a purchase and is who a cardholder deals with about a charge.
Current status
Pending approval. Masque is not taking payments. Masque has applied to Epoch Payment Solutions to act as its authorized sales agent and payment processor, and that application is under review. Until it is approved, no card is charged anywhere on this site: paid items and paid salon doors display their price, and checkout does not open. Nothing on Masque bills you today, and no card details are collected.
Billing support
Questions about a charge, a refund, or a cancellation go to the processor rather than to Masque, because they hold the payment record. Billing Support reaches Epoch, who can look up a transaction by the descriptor on your statement.
Anything about the account itself, rather than the charge, is ours: Masque support, or the business line (505) 407-6066.
What you agree to when you buy
- Purchases and Refunds covers one-off purchases, delivery, and refund requests.
- Subscriptions and Cancellation covers salon memberships: the renewal period, the price, and how to stop a renewal.
- Price, renewal frequency and the purchase terms are shown on the checkout screen before you confirm, never afterwards.
Selling and getting paid as a creator
Nothing is sold on Masque during the closed beta, and no payouts are made. Every member must complete an independent government-ID, liveness, and adulthood check before uploading any media, including free media, profile photos, and chat attachments. Operator approval or beta admission does not replace this check. Selling additionally requires the creator, records, and payout onboarding described in the Creator Terms.
The check binds each upload to an identified adult. The records program and the custodian are described in our 18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement.
Cancelling a subscription
A salon membership is cancelled from your Wallet inside Masque, which stops the next renewal and leaves the current period running to its end. You do not need to contact anyone to cancel. If the cancellation does not take, contact billing support above and Masque support together, so the payment record and the account record are corrected in the same pass.
Chargebacks
If you do not recognize a charge, you can contact Epoch billing support or Masque support for help. You may also exercise your rights with your bank. A good-faith dispute does not itself justify an account penalty. Proven fraud or deliberate dispute abuse may lead to proportionate account restrictions.
